We are very pleased that you have chosen our hotel for your next stay. We would like to inform you of an important official regulation that you must comply with prior to your arrival date.
It is mandatory to present identification for all minors accompanying you during your stay. For Mexican citizens, the accepted identification can be the CURP (Clave Única de Registro de Población) or the minor's birth certificate. In the case of international travelers, the minor's passport must be presented.
Minors traveling alone, with a guardian or relatives who are “NOT” their parents must present at Reception:
-Original notarized permission signed by both parents, indicating the following:
-Dates of stay.
-Name of the hotel.
-Name of the parents of the minor with identification number.
-Name of the minor with identification number.
-Name of the person they authorize to stay with the minor with identification number.
This measure is essential to ensure the safety and well-being of all our guests, and complies with current regulations established by the authorities.
Without the proper identification of minors, unfortunately we will not be able to complete the check-in process.
We appreciate your understanding and cooperation in this important matter. If you have any additional questions or need more details about this provision, please do not hesitate to contact us. We look forward to your arrival and hope you have a wonderful stay with us.
We remind you that according to national tobacco control laws, smoking is not permitted in the rooms and in common or public areas. If you are caught smoking, you will be charged $2,000.00 pesos for cleaning and reconditioning of the room. We have designated smoking areas.
Check-in time: from 4 p.m. onwards.
Check-out time: before 11 a.m.
Rates subject to change
Children from 5 to 12 years old are subject to charge.
Children from 0 to 4 years old are free of charge.
Children's activities are based on the number of children staying at the hotel.
Exclusive parking for automobiles. Access to other vehicles such as buses, trailers, buggies, motorcycles, razers, ATVs, etc. is not allowed.
Room service hours from 7:00 am to 4:00 pm. Your all-inclusive plan includes food and beverages in room service but does not include the 17% room service charge.
service but does not include the 17% service charge that will be charged to your room according to your consumption.
Pets are not allowed.
Late check out - until 6 p.m. subject to availability.
Adult Extra applies current rate according to the season;
Child Extra applies current rate according to season.
Extra bed - Upon request, at extra cost per night.
Wheelchair-Free- Upon request, subject to availability.
Room decorations for special events - Birthday celebration, anniversary, honeymoon, engagement, etc. -On request, at extra cost.
In the event of early departure, no refund will be made for unused nights and days.
Free crib on request and subject to availability.
24-hour parking.
Babysitting service - Upon request, with cost per hour per child, plus transportation.
