Property Policies

We are thrilled that you have chosen our hotel for your upcoming stay. We would like to inform you about an important official requirement that you must comply with before your arrival date.

It is mandatory to present identification for all minors accompanying you during your stay. For Mexican citizens, the accepted identification can be the CURP (Unique Population Registry Code) or the birth certificate of the minor. For international travelers, the passport of the minor must be presented.

Minors traveling alone or accompanied by a guardian or relatives who are "NOT" their parents are required to present the following at the Front Desk:
-Original notarized permission letter signed by both parents, stating the following:

-Dates of stay.
-Name of the hotel.
-Names of the minor's parents with identification numbers.
-Name of the minor with an identification number.
-Name of the person authorized to stay with the minor, along with their identification number.

This measure is crucial to ensure the safety and well-being of all our guests and aligns with the current regulations established by the authorities.
Unfortunately, without the proper identification of minors, we will not be able to complete the check-in process.

We appreciate your understanding and cooperation regarding this important matter. If you have any further questions or need more details about this requirement, please do not hesitate to contact us. We are eagerly looking forward to your arrival and wish you a wonderful stay with us.

We remind you that according to national tobacco control laws, smoking is not allowed in the rooms and common or public areas. If you are caught smoking, you will be charged MXN 2,000.00 for cleaning and reconditioning the room. We have assigned areas for smoking.

Check-in time after 4 p.m.
Check-out time before 11 a.m.
Rates are subject to change.

Children ages 5 to 12 years are required to pay the children’s rates.
Children ages 0 - 4, will be at no charge. See children’s rate of contract.
Activities for children are based on the number of children at the Hotel at a given time not on a regularly scheduled basis

Parking is exclusively for cars. Other vehicles such as busses, towing vehicles, buggies, razers, ATVs, etc. are not allowed to park in the Hotel parking lot.

Room services schedule is 7:00 hrs to 16:00 hrs. Your all-inclusive plan includes food and beverages in-room service but does not include the 17% service charge that will be added to your room according to your consumption.
Pets are not Allowed.
Late Checkout Until 6 pm, Rate subject to availability
Extra Adult depends on the season. Rate subject to availability
Extra Child -12 depends on the season. Rate subject to availability
Adult Rollaway - On request, with an extra cost per night
Wheel chair-Free-On request and availability.
Decoration of the room for special events- Birthday celebrations, anniversaries, honeymoons, engagements, etc. -On request, with extra cost.

For early check-out, reimbursement will not be available for unused nights and days.

Crib -Free - On request and availability.
Self Parking 24 hours.
Baby Sitter- On request, with an extra cost per hour per child plus transportation.

Taxes are included in the rates.